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Commercial Flagpoles & Goal Posts

FREQUENTLY ASKED QUESTIONS

Need assistance choosing the right product or have another question? Check our frequently asked questions on this page or contact us for expert advice.

Australian Made Flagpoles & Goal Posts

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Shipping Times

We deliver nationally, including to freight forwarders connecting to Australia's network of off-shore islands and gulf ports. For international customers, products are palletised and delivered to Australian freight forwarding agents. Approximate business day delivery times are below:

Priority SatchelMetro: 2
Regional: 5
Signature: No
Standard CourierMetro: 7
Regional: 14
Signature: Yes
Bulky GoodsMetro: 7
Regional: 14
Signature: Yes

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Freight Tracking

Courier information and tracking numbers can be found on your shipping email. Online tracking is not live so please allow up to 24 hours for tracking information to be displayed, or contact the courier directly for further assistance.

Track your delivery online:

AUSTRALIA POST

TNT / FEDEX

COURIERS PLEASE

MAINFREIGHT

Information specific to your delivery is communicated in your shipping email. PILA does not give couriers authority to leave (ATL). If the receiver gives the courier ATL, it's at their own risk and freight insurance will be invalid if goods are lost or stolen.

Due to the larger pallet sizes of some of our products, adequate unloading facilities (eg a forklift) may be required, or customers can opt for delivery via crane-truck. Due to WHS laws, receivers generally can not hand-unload from courier trucks. Re-delivery charges may apply if goods can not be unloaded on the pre-arranged delivery day due to the receiver failing to have adequate unloading facilities, or the receiver not being at the specified delivery location.

If goods or packaging are damaged on delivery and for transit insurance to be valid, the receiver must write damaged on the delivery docket, take clear photos of the damage as goods are being unloaded and email photos to admin@pila.com.au. Please contact us on 1300 007 452 for assistance on the day of delivery.

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Payments

We accept payments by direct deposit into oour account, Visa or Mastercard (fees apply). Payment details are on the bottom of your tax invoice and please forward your proof of payment to remittances@pila.com.au. Phone 1300 007 452 to make a credit card payment. Credit claims will not be entered into after 7 days from invoice date.

FRAUD WARNING: Do not act on any invoice, email or correspondence purporting to be from PILA that asks you to deposit money into our account without first contacting us by telephone to confirm the authenticity of the request and our bank details. Our bank details have not changed and we will only notify you via telephone if there is any change to our bank details. We accept no responsibility for any loss arising from any electronic transfers made by you that are not received into our bank account and all outstanding payments will remain due until paid and received in full.

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Australian Standards

Each PILA product is put through an extensive series of tests which determine the product’s strength, durability and stability. Our products meet Australian Standards including:

AS4100-1998 Steel Structures
AS/NZS1554.1:2011 Structural Steel Welding
AS/NZS1664.2-1997 Aluminium Structures
AS/NZS1665-2004 Welding of Aluminium Structures
AS/NZS1170.1-2002 Structural Design Actions
AS/NZS1170.2-2011 Structural Design Actions Wind
AS4506-2005 Metal Finishing Powder Coatings
AS/NZS4680-2006 Hot-Dip Galvanized Coatings
ASEN16579:2020 Playing field equipment

Standards are intended to provide users with a common basis for evaluating the safety, durability and structural adequacy of products. They are developed in a consensus-based process organised by a recognised standards body. In Australia this is Standards Australia (AS/NZS). In summary, standards:

Describe the means of evaluating products
Define the specific tests
Define the test equipment that may be used
Define the minimum acceptable levels
Define how products should be tested

In order to certify our products to the relevant standards, tests endeavour to simulate the normal use of the product by mechanical apparatus using accelerated simulation. We conduct these test’s in the following areas:

Endurance / Durability
Fatigue / Deficiencies
Strength / Impact / Load
Stability / Tipping / Overturn
Dimensions / Specifications

Product certification confirms that a product meets the necessary local, national or international quality standards relevant to a particular market or product set. It demonstrates to current and prospective customers that the product has undergone a rigorous audit and testing process.

Assures the product meets a high standard of safety.
Provides insight into a product’s structural adequacy, strength & durability.
Identifies any issues prior to the product being released for sale.
Reduces risk relating to workplace injuries or accidents.
Assures purchasing decisions are based on documented evidence.

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Install Guides

Our products are designed to be self-installed by anyone who has a trade background, for example a builder, landscaper, turf or fencing company. Our team can provide further advice to your installer as required.

Our production team are here to provide expert advice so you can be confident when installing and assembling your product. We can guide you with day-of-install advice and we provide a full range of spares for long-term product maintenance.

DOWNLOAD GUIDES

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Guarantees

PILA’s products come with guarantees that cannot be excluded under Australian Consumer Law. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined time frame. However, Australian Consumer Law recognises relevant time periods may vary, depending on the nature of the product, the price paid and representations made about the product. PILA will require satisfactory proof of purchase from the original purchaser of the product (the client named on the PILA Tax Invoice) before providing a remedy under Australian Consumer Law.

If a product is defective, it may be necessary to return the product to PILA for assessment within a reasonable time frame. At managements discretion, PILA may repair the product, offer a replacement product or offer a refund, within a reasonable time frame. If a product is damaged through neglect, vandalism or misuse, or a product is outside its warranty period, PILA will not repair the product, replace the product or offer a refund.

For further information, refer to: Australian, Competition and Consumer Commission (ACCC)

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Returns

PILA does not accept returns or exchanges for change of mind once the goods are in production, are in transit or have been delivered. This does not exclude or replace the clients rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law. For products damaged in transport or otherwise faulty products, PILA reserves the right to repair or replace the damaged part(s) only. For further information, refer to: Australian, Competition and Consumer Commission (ACCC)

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Terms & Conditions

For more information, view our Terms and Conditions of Sale

Ask Us

Phone

1300 00 PILA (7452)

Have another question? We’re here to help Monday to Friday 9am – 5pm AEST. Let’s talk!

Australian Made Flagpoles & Goal Posts