PILA’s products come with guarantees that cannot be excluded under Australian Consumer Law. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined time frame. However, Australian Consumer Law recognises relevant time periods may vary, depending on the nature of the product, the price paid and representations made about the product.
PILA will require satisfactory proof of purchase from the original purchaser of the product (the client named on the PILA Tax Invoice) before providing a remedy under Australian Consumer Law.
If a product is defective, it may be necessary to return the product to PILA for assessment within a reasonable time frame. At managements discretion, PILA may repair the product, offer a replacement product or offer a refund, within a reasonable time frame.
If a product is damaged through neglect, vandalism or misuse, PILA will not repair the product, replace the product or offer a refund.
If a product is outside its warranty period, PILA will not repair the product, replace the product or offer a refund.