Do I have to sign for my delivery?
Yes, we need an authorised signature to successfully complete delivery of goods delivered by Courier and Bulky Goods carriers. Freight insurance is invalid if goods are not signed for on delivery. PILA will never give the carrier authority to leave without a signature and if the client makes this decision directly with the carrier, they do so at their own risk and are liable to pay for goods in full regardless of the delivery outcome.
You can opt to have Express Post items delivered by Australia Post left in a safe place however if the client makes this decision at their own risk, they are liable to pay for goods in full regardless of the delivery outcome. If no one’s home or there’s limited access to the address, Australia Post will leave a card letting you know where and when you can collect your order. You may receive an SMS from Australia Post with more delivery options. If you select one of these options, PILA will no longer be able to track your parcel. Find out more information on the Australia Post website.
PILA will not replace goods lost or stolen if delivered without a signature as instructed by the client directly with the carrier.
For further information, read our Terms and Conditions.