Frequently Asked Questions
FAQs
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Price Match Promise
Fast Delivery
Technical Support
Australian Made
Compliance
Rapid Spare Parts
Couriers & Tracking »
Track your delivery:
Tracking numbers and courier details are provided in your shipping confirmation email. Please note that online tracking is not updated in real-time; allow up to 24 hours for tracking information to become available. For immediate updates, you may contact the courier directly.
Estimated delivery times in business days:
| Priority Satchel | Metro: 2 Regional: 5 Signature: No |
| Standard Courier | Metro: 7 Regional: 14 Signature: Yes |
| Bulky Goods | Metro: 7 Regional: 14 Signature: Yes |
Install & Assembly »
Our products are designed for self-installation by qualified tradespeople, such as builders, landscapers, or turf and fencing specialists. Should your installer require assistance, our team is available to provide expert guidance.
Our production team offers comprehensive support throughout the installation process, including on-site advice as needed. Additionally, we supply a complete range of spare parts to ensure long-term maintenance and product reliability.
Payment Terms »
Payments may be made by direct deposit, Visa or Mastercard. Payment instructions are detailed at the bottom of your tax invoice.
PILA will never request changes to bank account details via email or other correspondence without prior telephone confirmation. Any such requests should be independently verified by contacting PILA directly on 1300 007 452.
Australian Standards »
Each PILA product undergoes a comprehensive series of tests to verify its strength, durability, and stability. Our products comply with relevant Australian Standards.
Standards provide a consistent framework for assessing the safety, durability, and structural adequacy of products. Developed through a consensus process by recognised bodies such as Standards Australia (AS/NZS), these standards:
Define evaluation methods and specific tests
Specify test equipment requirements
Establish minimum performance criteria
Outline testing procedures
To certify compliance, our tests simulate typical product use through accelerated mechanical testing, focusing on the following key areas:
Endurance and durability
Fatigue and potential deficiencies
Strength, impact, and load resistance
Stability, tipping, and overturn prevention
Dimensional accuracy and specification adherence
Product certification confirms that a product meets all applicable local, national, or international quality standards. This rigorous process assures customers that the product:
Meets high safety standards
Demonstrates reliable structural adequacy, strength, and durability
Has been thoroughly tested to identify and address potential issues before market release
Minimises risks related to workplace injuries or accidents
Provides documented evidence to support informed purchasing decisions
Terms & Conditions »
Contact our customer service team for a copy of our Terms and Conditions of Sale on 1300 007 452 or email us
Terms of Service »
Contact our customer service team for a copy of our Terms of Service on 1300 007 452 or email us