Ask our technical sales team for expert advice

Old Fashioned Service

Our technical sales team are here to provide accurate, expert advice so you can be confident in your purchasing decision, and our customer service team are here to support you throughout the pre and post sales process.

Shipping Times

Fast national delivery from our Sydney and Melbourne factories.

 

Approximate business day delivery times:

Priority Satchel 3-7 days metro locations
7-10 days regional locations
Delivery to PO boxes & street addresses
Standard Courier 5-10 days most locations
10-20 days for regional locations
Delivery to street addresses with signature
Bulky Goods 7-14 days most locations
10-20 days for regional locations
Delivery to street addresses with signature

 

Delivery Day

What to expect on the day of delivery.

 

PILA does not give couriers authority to leave (ATL) without a signature. If the receiver gives the courier ATL, it is at their own risk and freight insurance will be invalid if goods are lost or stolen thereafter.

Due to the large pallet sizes of our bulky goods, adequate unloading facilities (eg a forklift with a 4m reach) is required to receive bulky goods or the customer can opt for a dedicated crane-truck delivery. Due to WHS, the receiver can not manually hand-unload from the courier’s truck.

Re-delivery charges will apply if bulky goods can not be unloaded on the pre-booked day of delivery due to the receiver failing to have adequate and safe unloading facilities, or the receiver not being at the specified point of delivery.

Courier Network

Areas of Service.

 

PILA delivers nationally including to freight forwarders that connect to Norfolk Island, Lord Howe Island, Kangaroo Island, Christmas Island, the Whitsunday Islands, the Tiwi Islands and the Gulf ports.

For international clients, small items can be shipped direct via courier and Bulky Goods can be palletised and delivered to the clients choice of freight forwarding agent.

Install guides

Downloadable PDF install guides.

 

PILA goal posts and flagpoles are designed to be self-installed by anyone who has a trade background, for example a builder, landscaper, turf or fencing company. Our team can provide further advice to your installer as required.

Can’t DIY install? Ask us if professional installation is available in your area. Call 1300 00 PILA (7452) to discuss your project.

Returns

Our returns policy.

PILA does not accept returns or exchanges for change of mind. This policy does not exclude or replace the clients rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

For products damaged in transport or otherwise faulty products, PILA reserves the right to repair or replace the damaged part(s) only.

For further information, refer to: Australian, Competition and Consumer Commission (ACCC)

Guarantees

Consumer guarantees & law.

PILA’s products come with guarantees that cannot be excluded under Australian Consumer Law. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined time frame. However, Australian Consumer Law recognises relevant time periods may vary, depending on the nature of the product, the price paid and representations made about the product.

PILA will require satisfactory proof of purchase from the original purchaser of the product (the client named on the PILA Tax Invoice) before providing a remedy under Australian Consumer Law.

If a product is defective, it may be necessary to return the product to PILA for assessment within a reasonable time frame. At managements discretion, PILA may repair the product, offer a replacement product or offer a refund, within a reasonable time frame.

If a product is damaged through neglect, vandalism or misuse, or a product is outside its warranty period, PILA will not repair the product, replace the product or offer a refund.

For further information, refer to: Australian, Competition and Consumer Commission (ACCC)

Help

Have Another Question?

We’re here to help!

Phone 1300 00 PILA (7452).
Monday-Friday 9am-5pm AEST.

It’s never been more important to buy Australian than now.