PILA Group Pty Ltd (“PILA”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, https://pila.com.au (“Site”).

a. Personal Information You Provide
We may collect personal details that you voluntarily provide, such as your name, email address, phone number, and company name—typically submitted through contact forms, newsletter sign-ups, or enquiries.

b. Device Information We Collect Automatically
When you browse our Site, we may collect data such as:

• IP address

• Browser type

• Time zone

• Pages visited

• Referring websites or search terms

• Interactions with the Site

This is collected via:

• Cookies (small text files stored on your device)

• Log files (track page visits and system data)

• Web beacons, pixels & tags (track user engagement)

To learn more about cookies or opt-out: www.allaboutcookies.org

We use your personal and device information to:

• Respond to enquiries and communicate with you

• Improve the performance and content of our Site

• Deliver marketing or remarketing (if applicable)

• Analyse usage through services like Google Analytics

We may share your data with trusted service providers to support our operations (e.g., Google Analytics).

• Google’s privacy policy: google.com/policies/privacy

• Opt-out: tools.google.com/dlpage/gaoptout

We may also disclose data if required by law or to protect our legal rights.

We may use cookies and similar tech for targeted advertising or remarketing.

To opt out of personalised advertising:

• Network Advertising Initiative

• DAA opt-out tool

Note: We do not alter data collection in response to browser “Do Not Track” signals.

We implement reasonable physical, electronic, and administrative safeguards to protect your data. However, no system can guarantee absolute security.

You have the right to request access to your personal information or request corrections. Contact us at: legal@pila.com.au

We retain your data only as long as needed for business or legal purposes. You can request deletion of your data at any time.

While our data is primarily hosted in Australia, some service providers may operate overseas. We ensure any international data handling meets Australian privacy standards.

This Privacy Policy may be updated from time to time. The most current version will always be available on our Site.

For questions regarding our Privacy Policy, contact legal@pila.com.au or 1300 007 452.

The information provided by PILA Group Pty Ltd (“we”, “us” or “our”) on this website (www.pila.com.au) is for general informational purposes only. All information on the site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.

No Professional Advice

The content on this website does not constitute business, legal, technical, or professional advice of any kind. You should not act on the basis of any content on this site without seeking appropriate advice for your particular circumstances.

External Links Disclaimer

Our website may contain links to external websites that are not provided or maintained by, or in any way affiliated with, PILA. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external sites.

Product Representation

While we aim to keep product descriptions, specifications, images and pricing up to date and accurate, we reserve the right to make changes at any time without prior notice. Actual product appearance and features may vary. For certainty, please contact our team before placing an order or relying on any information presented on the website.

Limitation of Liability

To the fullest extent permitted by law, we disclaim all liability for any loss, damage, or injury of any kind arising out of or in connection with your use of this website or reliance on any information provided. Use of this site and reliance on its contents is at your own risk.

Website Availability

We do not guarantee uninterrupted access to this website or that it will be free from viruses or other harmful components. You are responsible for ensuring that any technology you use to access our site is secure and compatible.

Updates and Amendments

We reserve the right to amend this disclaimer at any time without notice. Your continued use of the site after any such changes constitutes acceptance of those changes.

PILA’s website uses cookies and similar technologies to enhance your experience, analyse website traffic, and support marketing activities.

By continuing to use our Site, you consent to the use of cookies in accordance with this notice and our Privacy Policy.

You can manage or disable cookies at any time through your browser settings. Please note, some website features may not function properly without cookies enabled.

To learn more about cookies, visit: www.allaboutcookies.org